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REFUND POLICY
At SJ LUXE, we strive to provide high-quality wigs and prioritize customer satisfaction. However, due to the nature of our products and for hygiene reasons, we have implemented a strict policy regarding returns and refunds for wigs.
Please read the following policy carefully:
1. No Returns or Exchanges: We do not accept returns or exchanges on any wig purchases. Once any item has been purchased and received by the customer, it is considered a final sale.
2. Hygiene and Health Concerns: Wigs are personal items that come into direct contact with the scalp and hair. Due to hygiene and health considerations, we cannot accept returns or exchanges on wigs that have been worn, styled, or altered in any way.
3. Quality Assurance: We take great care to ensure that our products meet high-quality standards before they are shipped to our customers. If you believe that you have received a defective or damaged wig, please contact our customer service team within 48 hours of receiving the product, and we will assist you accordingly.
4. Color and Style Discrepancies: Please note that colors and styles of products may appear differently on various screens and devices. We make every effort to accurately represent our products through images and descriptions on our website. However, slight variations in color and style may occur. Therefore, we do not accept returns or refunds based on discrepancies in color or style perception.
5. Unauthorized Returns: Any products returned to us without prior authorization will not be accepted and will be returned to the sender at their expense.
6. Final Sale Items: All products purchased during sales, promotions, or clearance events are considered final sale and are not eligible for returns or refunds.
7. Exceptions: In rare cases where a return or refund may be warranted due to extenuating circumstances, such as a manufacturer defect not apparent upon initial inspection, decisions will be made at the discretion of SJ LUXE management.
8. This refund polciy extends to all other products sold on this page including but not limited to: accessories, fashion, jewelry, clothing etc.
Contact Us: If you have any questions or concerns regarding our refund policy on wigs, please contact our customer service team at sj@thestudiosj.com. We are here to assist you and ensure a positive shopping experience.
By completing a purchase on our website, you acknowledge that you have read and agree to abide by the terms outlined in this refund policy.
Thank you for choosing SJ LUXE for your fashion and beauty needs.